Assistant Store Manager
POSITION DESCRIPTION AND KEY MEASURES
Department: Retail Operations
Location: Store Location
Report to: DM
Number of direct reports:
POSITION PURPOSE AND EXPECTATION:
Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.
Key Responsibilities:
Leadership & Team Development
- Support Store Manager in training, coaching, and developing store associates
- Foster effective communication across all team members
- Lead by example in providing outstanding customer service
- Assist in recruiting, hiring, and onboarding new team members
Sales & Operations
- Drive sales performance through team motivation and leadership
- Execute operational procedures including opening/closing protocols
- Manage inventory control and stockroom organization
- Oversee accurate processing of shipments and merchandise flow
- Monitor and maintain shrink prevention measures
- Ensure store meets visual merchandising standards
Customer Experience
- Create an engaging shopping environment
- Resolve customer concerns professionally and efficiently
- Maintain store appearance and cleanliness
- Lead team in delivering personalized service
Administrative Duties
- Support payroll management and scheduling
- Maintain accurate financial records and reports
- Ensure compliance with company policies and procedures
- Assist with loss prevention initiatives
Required Qualifications:
- 2+ years retail management experience
- Strong problem-solving and decision-making abilities
- Excellent interpersonal and communication skills
- Demonstrated leadership capabilities
- Passion for retail and fashion
- Ability to work in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Physical ability to perform tasks like standing, lifting, and moving merchandise
- Embody company values and culture
- Maintain professional appearance and attitude
- Act as a brand ambassador both in-store and in the community
- Stay current with fashion trends and product knowledge
Brand Representative
KEY MEASURES AND ACCOUNTABILITIES
Key Performance Indicator
Benchmark
- Cash Variance Reporting
- Weekly on Friday’s
- Variance investigations
- Any variance above $50.00
- Zendesk ticket response
- Within 48 hours
- Sales reconciliations
- Day 3 of EOM week
- Monthly Turnover reporting
- By 7th of each month
- Balance Sheet reconciliations
- Day 10 of EOM week