DESCRIPTION
Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
Amazon’s Catalog is an essential part of the Amazon experience as it fundamentally influences the way customers shop and how productive our systems and users can be. This is accomplished by creating standardized catalog processes, working with vendors to collect high quality data, and using manual resources and technology to enrich product knowledge at scale.
We are seeking a Sr. Program Manager to promote global standardization that increases the completeness, coverage, and accuracy of catalog and automates retail operation that enable vendor experience in order to launch high-class CX features. This role will analyze and use data to manage and lead improvement for MX customer experience, vendor experience, operational processes, reporting, and overall business performance.
Key job responsibilities
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Amazon’s Catalog is an essential part of the Amazon experience as it fundamentally influences the way customers shop and how productive our systems and users can be. This is accomplished by creating standardized catalog processes, working with vendors to collect high quality data, and using manual resources and technology to enrich product knowledge at scale.
We are seeking a Sr. Program Manager to promote global standardization that increases the completeness, coverage, and accuracy of catalog and automates retail operation that enable vendor experience in order to launch high-class CX features. This role will analyze and use data to manage and lead improvement for MX customer experience, vendor experience, operational processes, reporting, and overall business performance.
Key job responsibilities
- Own accurate catalog setup, SKU/ASIN lifecycle management, processing, and reporting for our selection
- Work with cross-functional teams (business, tech) to improve the catalog and reduce catalog errors
- Work with global teams to offshore internal task in MX to improve work efficiency.
- Involve and influence key local and global stakeholders (business, tech, marketing and legal leaders).
- Prepare and give business reviews with senior management on regular basis.
- Define the feature set, business requirements, measures of success, and roadmap for the business.
- Manage prioritization and trade-offs for speed to market, business performance and features.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 7+ years of product or program management, product marketing, business development or technology experience
- Experience with end to end product delivery
- Experience as a product manager or owner
- Bachelor's degree or certificate of completion of studies required plus at least 8 years of professional background.
- Fluent in both, English and Spanish
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience owning technology products
- Experience owning feature delivery and tradeoffs of a product
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.