At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance.
Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.
Why Paystand?
What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.
Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.
How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.
Join Us: Be part of something bigger. Join Paystand and help us lead the financial revolution.
Role At A Glance
We’re looking for a strategic operator to join our Customer Success team — someone who thrives in high-accountability environments and can drive real results with senior stakeholders.
As a Senior Customer Success Manager, you’ll own the customer experience from Deal Close through Renewal, helping high-value customers modernize their finance operations, adopt transformative workflows, and unlock measurable ROI with Paystand.
You’ll be the customer’s long-term partner and internal advocate, guiding adoption strategy, aligning stakeholders, and unblocking value throughout the journey. This is a role for someone who can lead with outcomes, influence cross-functionally, and act as a force multiplier for both the customer and the business. You’ll regularly engage with executive-level stakeholders to connect Paystand’s platform to their strategic initiatives, helping shape transformation efforts from both an operational and financial lens.
You’ll be expected to operate with confidence across a diverse set of stakeholders, including C-suite executives, Controllers, and Directors. You will also play a key role in internal orchestration, ensuring the right teams are engaged at the right moments to accelerate success.
Key Responsibilities:
- Own outcomes across the customer journey — from Deal Close through Renewal.
- Build and maintain strategic relationships with key finance and AR/AP stakeholders, understanding their KPIs and operational goals.
- Monitor onboarding progress from a strategic perspective, ensuring configuration aligns to long-term success and flagging potential risks as needed.
- Lead adoption of core workflows and features, including Smart Lockbox, Push to Pay, and AutoCash, ensuring customers scale processing toward tier targets.
- Monitor customer health signals and intervene early to mitigate risk, leveraging structured retention strategies and cross-functional collaboration.
- Deliver quarterly business reviews, ROI updates, and usage insights that reinforce value and uncover opportunities for automation and optimization.
- Partner with the Customer Growth team on expansion and renewal strategy, while maintaining a value-first approach to customer success.
- Serve as the internal advocate for your customers across Product, Support, Engineering, and Business Operations.
Qualifications:
- 5+ years in Customer Success, Account Management, or Solution Consulting in a SaaS or Fintech environment.
- Strong understanding of Accounts Receivable operations and KPIs (e.g., DSO, unapplied cash, reconciliation workflows).
- Experience working with ERP platforms (NetSuite, Oracle, SAP, Sage, etc.) in a customer-facing or consultative role.
- Familiarity with payment processing systems, AR automation tools, and enterprise finance transformation initiatives.
- Proven ability to engage with mid-market to enterprise customers and influence outcomes across business and technical stakeholders.
- Comfortable with ROI storytelling, usage analytics, and value realization frameworks.
- Experience with systems like Totango, Salesforce, HubSpot, or equivalent CRMs or customer success platforms.
- Bonus: background in change management, implementation best practices, or large-scale digital transformation.
You’re a fit if you:
- Can confidently “talk shop” with Controllers and AR leaders.
- Love solving operational problems and driving toward measurable impact.
- Know how to navigate ambiguity, structure your work, and lead cross-functional collaboration.
- Aren’t afraid to challenge the status quo when it benefits the customer.
- Operate with urgency, professionalism, and a long-game mindset.
Perks:
- Enjoy generous PTO and sick leave, because we believe in balance.
- Fuel your days with free snacks and paid lunches in the office.
- We've got your health covered with Major Medical Health Insurance.
- Stay nourished with food vouchers and plan for your future with savings funds.
- Unlock stock options and own a piece of our success!
- Work with the best tools and equipment, setting you up to thrive.
- And the best part? Endless growth opportunities await you as we rapidly expand!
If you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Paystand.
We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.
More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what we're seeking, we encourage you to apply.
We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.
Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Paystand. Feel free to reach out; we can't wait to hear from you.
All roles are on-site only. Only English resumes will be considered.
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