Specialist, Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Operations

Position Summary
This role plays a critical part in creating and maintaining endpoint documentation, supporting planned customer migrations, and ensuring operational readiness for corridor updates and integration changes. Candidates should demonstrate strong attention to detail and a proactive approach to problem-solving.
Key Responsibilities

• TEG API Support & Migration Readiness

o Maintain and distribute the Master Endpoint Guide.
o Create and maintain client-specific Endpoint Guides.
o Provide technical and operational support to internal teams during migrations.
o Draft clear and concise client communications regarding requirement changes.

• Operational Documentation & Process Management

o Maintain and update documentation on TEG management practices, including scenarios for corridor updates and customizations outside of RSD and Rubiko.
o Ensure accessibility and version control of endpoint documentation for internal stakeholders.

• Cross-Functional Collaboration

o Liaise with Product Managers, Engineering, and Operations to align on customer support strategies and technical requirements.
o Proactively collaborate with internal teams to effectively address and resolve clients' operational issues or queries.
o Participate in issue-tracking and incident review meetings to ensure timely resolution and knowledge sharing
o Join recurring network alignment meetings to ensure alignment between the BEG and TEG.

• Incident & Issue Tracking

o Monitor and document issues for review during “Issues Tracker” meetings.
o Support month-end reviews of the NetOps Incident Log to identify trends and recommend process improvements
Skills & Qualifications

• Strong organizational and documentation skills.
• Ability to work independently and effectively in a fast-paced, dynamic environment.
• Proficiency in Confluence, Excel utilities, and internal knowledge-sharing platforms.
• Familiarity with API testing tools like Insomnia.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.