DESCRIPTION
The Amazon Customer Excellence System Team (ACES) has an immediate need for a Quality Control Engineer. The QCE plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations.
Key job responsibilities
Key job responsibilities
- Ensure that all Standard Operation Procedures (SOP's) are up to date and available in Policy 2.0 at all times.
- Standard Audit Tool (SAT) monthly coordination
- Complete daily routines in the field of address data quality with the aim to improve delivery quality.
- Perform audits, assessments and deep dives of field processes and procedures.
- Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
- Communicate any quality problems or concerns that are impacting the customer experience.
BASIC QUALIFICATIONS
- Bachelor's degree in Engineering, Administration or similar with continuous improvement methodology knowledge.
- B2+ English level
- Strong understanding of quality control methodologies.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Willingness to travel up to 20% of the time to various project sites across MX
PREFERRED QUALIFICATIONS
- Green belt certification (optional)
- Engage multi-tasking in a fast-paced, high-energy environment
- Support project improvement events to achieve business goals with short and long term results.
- Offer feedback effectively related to Standard Process adherence
- 2+ years of experience in quality control
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job details
MEX, Cuauhtémoc
Amazon Logistics
Fulfillment & Operations Management