Product Manager - Indirect Tax (Customer Implementation and Onboarding Focus)
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.
Join our team! As a key player in shaping the future of the global knowledge economy. Our technology empowers professionals worldwide to make informed decisions, driving international markets and fostering innovation. Collaborate with the industry's brightest minds on diverse projects, creating next-generation solutions with impactful results. As the world’s leading provider of intelligent information, we value your unique perspective in crafting solutions that propel our business—and your career—forward. We are seeking customer-focused, collaborative, and strategic individuals with a robust passion for product leadership to join our Indirect Tax team in the role of Product Manager, with a special focus on improving implementation and onboarding processes for our customers and partners.
- Lead efforts to improve the implementation and onboarding experience for customers and partners by collaborating with internal and external stakeholders, including cross-functional teams, certified implementation partners, and customers globally.
- Focus on identifying and resolving market problems, use scenarios, implementation strategies, go-to-market activities, and best practices across global markets.
- Translate market-driven and internally-generated business needs and requirements into actionable stories, leveraging methodologies such as interviews, market validation, and beta programs.
- Analyze and evaluate implementation challenges, and develop innovative ideas based on industry experience and interactions with customers and prospects worldwide.
- Demonstrate a unique blend of business and technical acumen, strategic vision, and the drive to bring that vision to fruition in a globally diverse market landscape, ensuring a best-in-class customer experience.
- Proven experience in product management, particularly in the context of global markets and Indirect Tax solutions.
- Strong understanding of the Indirect Tax landscape and regulatory environments on a global scale.
- Ability to translate complex market needs into clear, actionable plans and deliverables, specifically focused on improving customer and partner implementation processes and enhancing the customer experience as measured by NPS.
About the Role
As a Product Manager, you will:
Build and Develop – world-class capabilities and relationships with our clients and markets, thoughtful and strategic roadmaps, abilities to solve client problems and capture market share
Be a Team Player – work in a collaborative team-oriented environment, share information, value diverse ideas, partner with cross-functional and remote teams
Be Curious & Innovative – passionately curious and obsessive over our customer's problems and needs, working closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market
Be an Agile Person – with a strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines unafraid of failure
Be an Effective Communicator – be confident, concise, and clear when communicating directly to executives, management, your peers, customers, and partners
Take Extreme Ownership – responsible for the product, its performance, and reliability, and delighting our clients with a positive experience
About You
You’re a fit for the role of Senior Product Marketing Analyst if your background includes:
Basic qualifications:
Self-starter who leads discussions with customers, prospects, certified implementation partners, and other internal stakeholders to gather market problems/requirements.
Work closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market.
Continuously review and analyze existing indirect software features and functionality to develop and maintain your knowledge for improving or further leveraging our solutions for the global end-to-end indirect tax market.
Support the product development process, working closely with our Development, Quality Assurance, and Technical Publication teams throughout the whole product life cycle, feature validation as well as preparing the entire organization for product release.
Experience with requirements analysis and documenting requirements, use case development, information systems, business operations, and integration/design of indirect tax software solutions.
At least 3 years of experience as Product Manager for software solutions
Bachelor’s Degree in Business Administration or equivalent work experience; Formal education in tax/accounting/finance is desired.
Previous work experience leading teams and projects within a software company is strongly preferred.
Experience implementing Enterprise Software Applications and working with Systems Integrators strongly preferred
Ability to multi-task and work under tight deadlines in a fast-paced environment.
Possess a professional and cooperative attitude.
Self-starter who works well both independently and on a team.
Some travel (5-10%) required.
Preferred qualifications:
Experience working in an Agile development environment.
Experience with Indirect Taxes and technologies that support organizations compliance and operations
Bug tracking and communication applications preferred (ADO, Confluence, SharePoint, etc.).
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.