Company Description
“We’re not in the shipping business; we’re in the information business” -
Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 + trained professionals
- 340+ locations in 100+ countries on 6 continents
- Fortune 500
- Globally unified systems
Job Description
Field of application:
Please submit a resume, composed in English. Applications without a resume
will not be considered. Coordinating spot requests within network, managing price quotations related to air, ocean, and road transport for specific customers, while being the main point of communication contact with customers.
Main Responsibilities:
Operations:
• Management of the deadline set by our customers and according to customer-specific operational procedures.
• Ensure that quote requests are updated in our internal systems and distributed timely across our network
• Make decisions when and where appropriate in alignment with internal processes and procedures, considering that the team’s goal is to increase the rate of success, net revenue and provide exceptional customer service.
• Always ensure compliance is always met in the daily work. This includes internal policies and procedures and external government regulations or customer policies/requirements.
• Understands the flow of the department's processes, constantly looking for improvement opportunities.
• Ensures to follow at all times the standard operating procedures and processes.
• Works with the team to meet KPI standards as per company procedures.
Relationship:
• Develop and maintain a good relationship with partner branches within network in order to coordinate and increase the win ratio.
Maintain a close liaison with our account management team to meet timely the customers’ requirements and standards.
• Keep daily track of ad-hoc quote requests from customers using the internal tools, with the aim of improving our performance with the customer and provide exceptional customer service.
Analyze:
• Conduct and track internal / external weekly / monthly reports to manage performance, increase net revenue and ensure customer satisfaction.
• Constantly look for opportunities of improvement based on experience and operational reports.
Qualifications
Desire Qualifications:
• Logistics experience (air, ocean and / or road) (operations or quoting).
• Understanding the transport documentation process (preferred);
• Attention to detail should be a natural feature.
• Must have the ability to prioritize and work with deadlines.
• Good knowledge and understanding of Incoterms.
• Willingness to work in a team, ability to listen, understand and communicate effectively to achieve positive results.
• Proactive and strong organizational skills.
• Being able to work independently by following the processes and instructions, with remote supervision.
• Competent in Microsoft Office suite 365 (Excel, Word, Power Point and Outlook)
• Fluent in English and Spanish (the job position is based at Monterrey, México)
Additional Information
Expeditors offers excellent benefits:
- IMSS & Vacation - according to Mexico Federal Labor Law
- Medical insurance
- Life insurance
- Basic needs vouchers
- Employee Stock Purchase Plan
- Paid overtime
- Training and Personnel Development Program
- Aguinaldo - above the legal requirement