Company Description
MedTrainer is a leading U.S.-based SaaS company specializing in healthcare compliance, credentialing, and learning management solutions. Our platform streamlines complex processes, empowering healthcare organizations to focus on delivering exceptional care. We are a fast-growing company with a dynamic and collaborative team culture.
Job Description
We are seeking a skilled and customer-focused IT Support Engineer to join our dynamic team. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to support and troubleshoot a variety of systems and devices. This role involves providing technical assistance to end-users, maintaining system performance, and ensuring seamless IT operations.
Qualifications
- Proven experience in IT support, helpdesk, or a related role.
- Proficiency in Windows operating systems; familiarity with Mac and Linux (Ubuntu) preferred.
- Ability to write and debug scripts using Bash, PowerShell, or Python.
- Strong understanding of network concepts, including IP addressing, DNS, DHCP, and VPNs.
- Experience with ticketing systems (e.g., Jira, ServiceNow, or Zendesk) is a plus.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Must be able to read and write in English at a B1 level or higher.
- A proactive approach to problem-solving and continuous learning.
Key Responsibilities:
- Provide technical support for Windows operating systems and assist users with Mac and Linux (Ubuntu) environments.
- Troubleshoot and resolve hardware, software, and network issues in a timely and effective manner.
- Write and maintain scripts in Bash, PowerShell, or Python to automate processes and improve system efficiency.
- Manage and configure network devices, troubleshoot connectivity problems, and support basic network administration tasks.
- Use and maintain ticketing systems to track, prioritize, and resolve incidents and service requests.
- Assist in the deployment, configuration, and maintenance of IT systems and applications.
- Document technical procedures and solutions to build a knowledge base for end-users and team members.
- Collaborate with cross-functional teams to implement IT solutions and address technical challenges.
Additional Information
Preferred Qualifications:
- Experience with LDAP and Google Workspace administration.
- Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or Linux Essentials are a plus.
Why Join MedTrainer?
- Be part of a fast-growing software company making a real impact in healthcare.
- Salary ranging from $30,000 to $35,000 (according to experience and skills).
- Opportunity to work with a talented and diverse team in a collaborative environment.
- Professional growth opportunities and ongoing training.
- Competitive compensation package and benefits.
If you’re passionate about technology and enjoy helping others succeed with IT, we’d love to hear from you. Apply today and join our team!
Application Requirements
This position is full time in Queretaro office with one day of Home Office per week. We are only considering candidates who:
- Are Mexican citizens or legally authorized to work in Mexico, and
- Currently reside in Querétaro or are willing to relocate.
Please attach your updated CV in English when applying.
We also encourage you to include a brief note explaining why you believe you are a strong fit for this role and how your experience aligns with the responsibilities and qualifications listed.