IT Solutions Specialist

IT Solutions Specialist

We are seeking an IT Solutions Specialist to join our team at Oliver Wyman. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an IT Solutions Specialist at Oliver Wyman, You will collaborate closely with cross-functional teams, stakeholders, and management to deliver projects on time and aligned with organizational objectives.

We will count on you to:

• User Support:
  Provide first-line support for ERP modules, including General Ledger, Accounts Payable/Receivable, Financial Reporting, Resource Management, Project Management, Time & Expense, and Billing modules. Translate business needs into effective configurations and workflow enhancements within the platform.
• Stakeholder Engagement:
  Work proactively with Finance stakeholderssuch as Accounting, FP&A, Payroll, and Audit and other operational areas such as HC and Talent Management to gather, document, and analyze business requirements, ensuring alignment with financial control and compliance standards.
• Cross-Team Collaboration:
  Act as a liaison between Finance, HC and Technology teams, including Salesforce specialists and vendors, to design configuration changes, integrations, and process automations. Document technical specifications, data flows, and user stories for clarity.
• Process Optimization:
  Map, evaluate, and streamline current processes to identify improvement opportunities. Champion the implementation of best practices, such as automated invoice processing, expense management, and compliance reporting.
• Project Management:
  Assist in the development of project plans, defining scope, and coordinating cross-functional teams to ensure objectives are met effectively and efficiently.
• Testing and Validation:
  Create and execute comprehensive test scripts for new features or updates within an ERP system, including unit, integration, and user acceptance testing. Validate data integrity and system functionality in financial workflows.
• Stakeholder Communication:
  Serve as the main point of contact for project stakeholders. Facilitate workshops and meetings, ensuring all parties are informed of progress, challenges, and decisions.
• Transition Support:
  Support transition activities by developing training materials and communication plans, promoting smooth adoption of new processes or solutions across the organization.

What you need to have:

• Bachelor’s degree in business, Information Systems, Accounting, Finance, or a related field.
• 3+ years’ experience in business analysis, finance systems support, or project management roles, ideally with exposure to ERP/Financial Management solutions (Certinia/FinancialForce, Oracle, SAP, Workday, or similar) Salesforce platform experience is a plus.
• Hands-on experience supporting or implementing financial modules such as General Ledger, AP/AR, Fixed Assets, or Financial Planning.
• Proven ability to manage end-to-end projects and deliver business value.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and project collaboration tools (Azure DevOps, Service Now, Jira).
• Familiarity with Finance compliance, controls, and audit requirements in SaaS/cloud environments is a plus.
• Advanced Level of English is a Must

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.