IT Product Specialist
We are seeking an IT Product Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As an IT Product Specialist at Marsh, you will be responsible for leading support of the applications and technology utilized by the Legal Innovations & Technology (LIT) corporate group within the Corporate Information Solutions IT team. The LIT group is a global team primarily responsible for management of Marsh McLennan businesses legal holds and eDiscovery needs.
We will count on you to:
- Responsible for full technical ownership of all SaaS applications used by the LIT team. This includes but is not limited to the legal hold application, eDiscovery tools, research tools and other tools in pilot phases.
- Providing day-to-day vendor and system management for applications including management of upgrades, troubleshooting of bugs, functionality changes, level 2 user support, security, and access management.
- Responsible for management of all technical onboarding of new applications
- Develop, deliver, and evaluate training materials; create supplemental materials when necessary
- maintain an end-to-end view of technology processes. Ensure product documentation including user guides and product information are maintained and up to date.
- Assist in unit testing and performance testing for future modernization of legal applications.
- Communicate effectively with stakeholders to identify needs and evaluate alternative business solutions, deliver informative, well-organized presentations.
What you need to have:
- Ability to communicate clearly and effectively, verbally and in writing to technical and non-technical audiences.
- Bachelor’s degree in a related field; or equivalent combination of education and experience.
- 3+ years’ experience as a full-time support analyst in a technical team.
- Knowledge and experience with technology used in corporate legal departments is strongly preferred.
- Excellent troubleshooting, research and information gathering skills – able to analyze and solve problems. Ability to accurately identify and document the issues.
- Results oriented – strives to achieve high levels of individual and organizational performance.
- Advanced Level of English is a Must
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.