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Royal Caribbean Group’s Community Engagement team has an exciting career opportunity for a full time Head of Community Engagement Mexico reporting to the AVP Community engagement
POSITION SUMMARY
The Head of Community Engagement Mexico is a senior leadership role responsible for the strategic operational and social impact management of community engagement across Quintana Roo and other Mexico priority locations This role ensures the alignment of regional programs with Royal Caribbean Group’s values and SEA the Future strategy fostering meaningful relationships with local communities and institutions The Head of community Engagement Mexico leads the development and execution of a comprehensive engagement strategy in partnership with the on-the-ground team to promote sustainable tourism education cultural enrichment and economic empowerment
As the primary liaison between Royal Caribbean Group and local stakeholders the Head of community engagement Mexico drives high-impact initiatives that enhance well-being and community resilience delivering measurable impact and reinforcing the company’s commitment to the Mexican communities where we sail and call home
Key Responsibilities
Strategic Leadership
Design and lead a localized community engagement strategy across key Mexico destinations- aligned with RCG’s global SEA the Future pillars Serve as the senior point of contact for all community-related initiatives in Mexico
- providing on-the-ground insights and coordination across internal departments and external stakeholders Collaborate with Miami-based leadership and cross-functional teams (eg Product Development Private Destination Operations Communications Public Relations etc
- ) to ensure strategic alignment and effective program execution
Stakeholder Engagement
Build and maintain strong relationships with local community leaders NGOs universities- and other key community partners Represent the company in public forums stakeholder meetings and community events
- coordinating joint actions and elevating critical issues to the appropriate internal channels Identify strategic partnership opportunities and manage stakeholder engagement providing feedback corrective action plans
- and supporting community investment initiatives
Community Programming
Oversee the implementation of community investment plans including grantmaking sponsorships- and volunteer activities Lead the development execution and planning of local community giving including budgeting grant distribution
- and impact tracking
- Secure necessary government approvals and clearances for community engagement activations
- ensuring seamless integration and measurable impact
- Lead strategic planning and collaborate with operational teams to promote educational programming/trainings at RCG University and University of Quintana Roo for local residents
- in conjunction with the Community Center Director
Measurement & Reporting
Report on key performance indicators related to community impact stakeholder satisfaction- and program reach
- Contribute to the annual Community Impact Report and other internal/external communications
Team Collaboration
Supervise 2 Community Engagement staff based in Mahahual- Mexico
- Strategize and align with the AVP of Community Engagement
- Partner with the Director of Business Integration and Manager of Communications to ensure cohesive messaging and execution
- Support the Talent Acquisition team by connecting community members with employment pathways
- Work closely with port agents and Mahahual site teams to ensure smooth operations and compliance
Qualifications
Fluency in Spanish and English is required- both written and verbal 8-10+ years of experience in community relations stakeholder engagement
- or regional leadership Strong understanding of social dynamics in Quintana Roo Mexico particularly in Mahahual
- Costa Maya
- Proven ability to build trust with diverse stakeholders and lead cross-sector collaborations Intermediate proficiency at minimum in Microsoft Office Suite including Word PowerPoint Excel
- and SharePoint Experience in tourism sustainability
- or nonprofit sectors is a plus
- Excellent communication and conflict resolution skills
- Mandatory travel required between key regions
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment