GSBS Senior Performance Analyst

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

About the Role

Role Purpose

GSBS have an ambitious strategy to embed “Operational Excellence as a core way of working” to support customers and suppliers, internal or external to the business through performance with insights.

An essential purpose of the role is to raise credibility with transparency, measurement, and control of KPIs, SLA’s and measures across GBS’ portfolio globally, with data-driven actionable insights.

The Senior Performance Reporting Analyst delivers insightful cross-functional reporting, supporting a centralised system of engagement and insight across Global Shared Business centres including Foshan, Monterrey, Fort Worth, Corby and Riga.

There is a key focus on this role to provide, real-time and accurate insight to support driving performance and productivity improvements in alignment to existing and GSBS House of KPIs.

Working alongside a global team, the role holder produces analytical reports and provides insight to stakeholders across Global Shared Business Centres to drive improved performance.

Responsibilities

• Create analytical reports and dashboards using a variety of solutions (Excel, PowerBI) to record, track, and pro-actively influence performance.
• Monitor and perform detailed analysis of GSBS performance metrics, using various reporting analysis tools to determine root causes and develop appropriate action plans.
• Develop and deliver performance reporting to agreed cadence, enabling operational leaders to review metrics in timely manner.
• Create strong business partnering with key stakeholders across various operational areas and geographies to monitor performance and drive improvements.
• Highlight areas of concern and supporting the management team in the provision of analytical insight to drive business decisions.
• Support the governance and production of KPI reporting including calculations, definitions, benchmarks, targets, and cadence of reporting.
• Support the development, governance, and maintenance of the GSBS reporting landscape to align with our delivery model.
• Highlight and implement opportunities for efficiencies and automation.
• Work with the central Data Team to ensuring we are leveraging existing and incoming technologies appropriately, and to drive new analytical development for GSBS.
• Identify, benchmark and improve existing and new GSBS KPIs across effectiveness, efficiency and experience.
• Production of reporting documentation to ensure clarity and alignment.

Scope of the Role

The role is a Global role and will support all specified functions & areas.

The scope of the role and to support a growing Group wide service organisation that includes dimensions of:

• 25+countries serviced across 5 continents:
• 1m Supplier invoices p/y
• 1.5bn Supplier payments p/y
• 3m Customer orders p/y
• 2bn Cash Collected p/y
• 1m Customers
• 5 Global Centres
• 6 process groups

Key relationships for my role/Who do I need to consult with?

• GSBS Leadership Team
• EMEA/APAC/AMERICA’s Leadership Teams
• Process & Operational Excellence program stakeholders.
• Functional / Regional Leadership
• Wider GSBS Development Team
• Data Team
• Internal Communication; Finance & People Business Partners
• Customers & Suppliers/third-party partners

Candidate Requirements

Qualifications and Skills:

• A minimum of 5 years data analytics experience working with senior leadership and across a matrix / cross functional &/or multi territory global organizations
• Analytical capability with a high level of commercial awareness

• • Basic understanding of statistics, regression, deviation
  • Effective report design and construction
  • Interpretation of financial and non-financial data, including the ability to identify anomalies and spot trends
  • Experience of handling and manipulating large datasets
• Highly proficient in Excel and experience with other Microsoft technologies (PPT, Visio)
• 2+ years’ experience with visualization tools such as PowerBI (preferred) or similar
• Experience automating report production using PowerAutomate or other technologies
• Educated to degree level in

• • Computer systems engineering or information systems
  • Actuary
  • Data analytics, data statistics or mathematics
  • Business administration
• System aware to enable understanding of outcomes and interdependencies.
• Able to manage own workload and projects, working effectively independently.
• Can communicate effectively with stakeholders to understand requirements and create solutions.
• Experience working across entire reporting / BI development pipeline – defining business requirements, collecting and combining data from a variety of sources, modelling, visualizing, testing, documenting, and delivering.
• Experience in working in a fast paced, transactional, and operational service environment.
• Able to communicate confidently and effectively at all levels of the organization, both verbally and in writing, in English
• Experience working with and coaching more junior members of staff to drive team development.
• A personable influencer.
• Create work with few errors, eye for detail.
• Excellent interpersonal and networking skills
• Demonstrates resourcefulness, maturity, excellent analytical skills.
• High Energy; Self Starter; Resilient; Perseverance; Adaptable and Flexible

#LI-CC1