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About the role
The Fraud & Payment Specialist is responsible for dealing with fraud risks arising from business activity, answering finance-related support tickets, chargebacks and PayPal disputes.
What you'll be doing
- Analyzing fraud alerts raised by the system and applying required actions such as disabling fraudulent buyers and authors.
- Working with payment provider's resolution centers to dispute claims where necessary.
- Advising users when fraud-triggering actions had been applied.
- Answering ad hoc finance, support and fraud-related tickets raised by users.
- Work collaboratively with support to improve processes related to finance.
- Replying to author’s/customer’s queries regarding payments.
- Sharing and collaborating with other team members as well as the wider Envato team members.
About you
- Online E-commerce experience.
- Experience working in a Fraud Analyst role.
- Previous experience with fraud-related tools: Falcon, Riskified, Kount, or similar.
- Understanding the chargeback system with banks.
- Nice to have: an understanding of SQL.
- Intermediate level of computer literacy and Excel knowledge.
- Excellent English and Spanish in both written and verbal communication.
• Flexible Working: remote-first with flexibility for you to manage work and life as you need. • Work from Anywhere: apply to work in another location for up to 3 months per calendar year.• Conoce Mexico: a unique travel benefit for you to explore and visit new places across Mexico.• Connection Budget: an annual budget to connect with the team IRL where and when possible.• Learning Budget - Study leave and an annual budget for you to put towards your learning and development.• Home Office Allowance: contribution towards your set-up and a monthly allowance to support work from home costs.• Wellbeing: access to a holistic assistance program that provides support in many areas of life and health.• Volunteer Leave: 2 days per calendar year to volunteer and give back to the community.• Parental Leave: 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave. • Christmas Bonus, Paid Holidays and Holiday Bonus: we offer 30 days paid in December, you will have 12 days vacation in the first year, and you will earn 100% of holiday bonus.• Grocery tickets: we offer you a monthly amount of 5% (subject to the legal cap) in food vouchers, which can be used in markets, pharmacies and more.• 5% Saving Funds (fondo de ahorro).• Private Health Insurance (SGMM).• Unlimited Ebooks.
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Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on lived experience, so if you’re keen to apply and need reasonable adjustments please let us know.
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