Description
Our client is a global technology consulting and digital solutions company helping more than 750 clients succeed in a converging world. They go the extra mile for their clients and accelerate their digital transformation with the Mosaic platform enabling their mobile, social, analytics, IoT, and cloud journeys.
Our client is a USD 3.4 billion company with 90,000+ professionals across five continents, helping global customers with innovative solutions.
The Group operates in the key industries that drive economic growth, enjoying a leadership position in the construction industry, financial industry, and technology.
We are currently searching for a Field Support Engineer (MES & Shopfloor Support):
Responsibilities:
- Provide hardware and software support on the production floor using MES (Manufacturing Execution Systems), ensuring business continuity and minimizing production losses.
- Support hardware such as desktops, thermal printers, barcode printers, RF guns, scanners, handheld/fixed devices, and printer label applicators.
- Configure, install, and test MES-related hardware for new production lines or strategic workstation projects.
- Cover one of three shifts to ensure operational continuity at the manufacturing plant, fulfilling on-site support in a timely manner.
- Execute annual preventive maintenance on MES hardware and support physical inventories, equipment patches, and testing during weekend projects.
- Train production line workers on MES systems and devices.
Requirements:
- Experience supporting manufacturing IT environments, especially on the shopfloor.
- Familiarity with hardware: Zebra/SATO printers, Motorola/Intermec RF guns and scanners, Cognex vision cameras and printer label applicators.
- Experience with Windows 10, Office 2010 onward / Office 365.
- Basic SQL knowledge and ability to perform basic queries.
- Availability to work shifts (day, afternoon, night) and occasional weekends.
- Strong customer service attitude, sense of urgency, teamwork, and responsibility.
Desired:
- Experience with interaction through OPC software.
- Knowledge of PLC systems and vision camera integration (COGNEX).
- Own vehicle or no mobility constraints.
Languages:
- Basic Oral English.
- Native Spanish.
Notes:
- Hybrid (3 days on-site per week in Santa Catarina, Nuevo León).
If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/