Excis is a
global IT support leader globally, driven by innovation and collaboration. We’re looking
for a proactive Dispatch Support L2 to manage hardware, software, and
IT assets across multiple locations. Join us for a rewarding career in a supportive,
family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an
open, friendly, and supportive growth-oriented culture where individuals achievements
fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your
journey with Excis and grow with us!
Job
Summary:
We are seeking
a skilled and reliable Dispatch Engineer to provide on-call, on-site IT support
at client locations. This is not a full-time position. The engineer will be
engaged and paid on an hourly basis, and is expected to visit the client site
only when support tickets are raised that require in-person assistance.
This role is
ideal for professionals who are flexible, self-driven, and comfortable with
short-notice site visits to resolve hardware and software issues.
Key
Responsibilities:
- Visit client locations only as needed,
based on dispatched support tickets.
- Install, configure, and troubleshoot
software and hardware on Windows and Apple devices (including iMacs).
- Handle printer installations and
break-fix support.
- Perform on-site tasks such as hardware
refresh, asset tagging, redeployment, and reclaim.
- Coordinate hardware repairs and
warranty services.
- Provide executive (VIP) support and
basic AV/conferencing assistance.
- Manage inventory, including tagging,
logging, and reporting hardware movement.
- Coordinate with vendors for repairs
and replacements.
- Support walk-up users and assist with
onboarding when required.
- Ensure all services align with company
standards and client expectations.
- Maintain detailed ticket logs, status
updates, and closure notes through the service management system.
Additional
Notes:
Engineers will be dispatched only when there is a ticket that requires on-site support.
Requirements
- 3–5 years of IT support experience,
preferably in field support or dispatch roles.
- Strong knowledge of Windows and macOS
platforms.
- Basic understanding of network
concepts (TCP/IP, Ethernet).
- Familiarity with printer support
and hardware troubleshooting.
- Certifications like A+, MCP, or
equivalent preferred.
- Excellent communication, customer
service, and organizational skills.
- Willingness to travel to different
client sites as needed, sometimes on short notice.
- Ability to lift and move equipment (up
to 50 lbs).
- Must have access to transportation and
be available for on-call assignments.
Benefits
Why Join Us?
This is a contractual, hourly-paid position, not a permanent or full-time role.
Engineers will be dispatched only when there is a ticket that requires on-site support.