Role purpose
The Digital Product Owner will be responsible for leading digital product roadmap in specific value streams and development cycle to maximize product’s value and experience, from the generation and refinement of requirements through the development stage, up to the launch of the product.
Main responsibilities
Define product roadmap according to outcomes defines and OKRs
Work closely with Channel Experience and IT teams to design and implement new capabilities in our digital channels
Act as a point of contact with local and global product, technology, design and risk teams to transmit product vision,
Facilitate definitions and make decisions for development
Communicate tradeoffs, adjustments and relevant product decisions to stakeholders. Ability to navigate ambiguity and competing priorities to formulate most beneficial backlog while representing the voice of the customer ensuring optimal performance, experience and usability.
The role requires extensive collaboration with other areas within IWPB and also with IT teams and the second line of defense both locally and globally, to assess and define regulatory requirements.”
Principal Accountabilities
Impact on the business
Deliver capabilities in digital platforms that generate business and customer value
Define the product backlog and generate epics and stories with a clear definition of done
Prioritize and implement product backlog based on overall product strategy and vision
Facilitate development tasks based on development plan
Evaluate options, tradeoffs and make decisions to continue development stage
Team up with business, engineering, project managers and other teams to gather and accomplish customers' needs
Nurture ideas and solutions to existing customer problems
Customers
Deliver best-in-class experiences for our customers, with clear differentiators versus other players,
Implement both tactical and strategic solutions to main customer pain points in the different channels,
Foster a customer-first view and approach to our channel experience, advocating for significant changes whenever necessary and working with stakeholders to enable enhancements.
Leadership and Teamwork
Drive a culture of high performance and empowerment through effective people management activities and drive up employee engagement by taking action against agreed priorities in identified action plan,
Foster a diverse, inclusive and open environment,
Drive teamwork and collaboration,
Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels.
Promote innovation mindset and incentivize exchange of best practices.
Having confidence and experience in the end-to-end journey of a project
Having confidence in agile practice and language related to the design process
Major challenges
There are a number of significant challenges that will need to be addressed at the same time, and these include:
Ensure a customer-first approach, fostering a mindset shift throughout the different areas,
Balance short-term and medium to long-term priorities,
Lead change and deliver on a significant transformation agenda, which requires implementation of optimal business processes, analytics and technology.
Take collaboration across channels to the next level, delivering best in class solutions and pivoting organisation towards a customer experience mindset
The role holder needs to have knowledge and experience in the following areas:
3+ years of experience in product and/or project management
Fluent in Spanish and Advanced English
Experience following agile methodologies and project management.
Effective team player with high energy, ability to manage conflict and relationships
Bachelor's degree or equivalent, with experience in a global organisation working across cultures,
Understanding of customer needs and trends, combined with an inquisitive mind and passion for thinking about future needs.
Proven history of delivering results on time and within budget.
Accustomed to working collaboratively with cross-functional team members.
Strong desire and capability to learn and adapt, and demonstrated business knowledge.
In addition, other nice to have knowledge and experience include:
Experience in Financial Industry or related fields
Master in Business Administration or equivalent degree,
Business experience in a variety of roles (IWPB) centred on delivery of high quality customer service Experience of leading a complex business unit with accountability for a P&L
Knowledge of DBS – functionally, operationally and financially.
At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.
“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”.