Digital Presales Solution Analyst - early career

Digital Presales Solution Analyst - early career

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

NA HPE GreenLake Digital Presales Solution Architect

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities:

• Responsible for delivery of assigned tasks within the delivery cycle of a project. Understands a number of the company's technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements.
• Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.
• Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.
• Acts professionally with the company customers.
• Participates as part of a team and maintains good relationships with team members and customers.
• Understands the company's strategy.
• Is aware of knowledge tools and their application.
• Participates in chosen technical community or profession, and regularly attends profession or community of interest events.

About you:

• 1 - 2 years of technical experience and a concluded university program in computer science or business administration with a desired focus in the IT area; with or without a University Bachelor's degree. (degree desired, but not a must)

Knowledge and Skills:

• Proficient in MS Office Suite (Primary focus on Excel, Word, PowerPoint).
• Computer Architecture knowledge identifying the components of a computer and their purpose.
• Strong English communication skills, written and spoken (C1 or C2 Proficient).
• Has sufficient technical knowledge to assist with the completion of specific deliverables.
• Sense of urgency to manage time properly when answering customers.
• Great attention to detail around both the deliverables and the process followed to complete tasks.
• Strong teamwork to collaborate and deliver solutions more effectively and document knowledge to share with others.
• Able to produce basic documentation to required standards.
• Demonstrates understanding of assigned discipline or technical area.
• Demonstrate fundamental technical knowledge.
• IT related certifications are a plus, but not a must.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico

Job:

Services

Job Level:

TCP_01

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.