Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:
Key Responsibilities:
• Oversee end-to-end hardware lifecycle management, including device refresh projects, coordinating warranty repairs, and redeploying IT equipment to meet organizational needs.
• Manage IT asset inventory by performing asset tagging, maintaining accurate records in asset management systems, and supervising depot operations to ensure efficient tracking and storage.
• Coordinate logistics for IT equipment, including shipping, receiving, returns, and asset reclamation, while ensuring compliance with internal policies and maintaining detailed documentation.
What You Need:
• 3 to 5 years of practical experience delivering technical support in IT environments, with strong proficiency in Windows 10, macOS, Microsoft Office Suite, and imaging/deployment of Windows operating systems.
• Solid understanding of core networking principles, including TCP/IP, Ethernet, VPN configuration, and Windows networking, enabling effective troubleshooting and network optimization.
• Proven experience supporting networked printers and audiovisual (AV) systems, including installation, configuration, and break/fix maintenance.
• Familiarity with IT asset management and inventory tracking systems, combined with excellent organizational skills and the ability to multitask in fast-paced settings.
• Exceptional interpersonal and customer service skills, strong problem-solving abilities, and a commitment to maintaining compliance with IT policies and security best practices.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Linares, Nuevo Leon and be at the forefront of it support excellence!