Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process and follow orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve customer care processes.
Help Resideo be the customer's top choice by delivering excellent customer.
Build up your business acumen while learning to address customer needs.
Drive efforts to solve complex problems for the customer.
JOB ACTIVTIES
- Manage Returns.
- Review and distribute Forecast Reports.
- Order Processing.
- Fulfilment of customer order reports.
- Order Follow up.
- Provide Excellent customer service to our ADI Nation Accounts.
YOU MUST HAVE
- 1+ yeras of experience in Customer Service or related
- High attention to detail : Ability to spot errors, follow processes precisely, and deliver work of the highest quality consistently.
- Strong self-motivation and a proactive attitude: Someone who takes initiative, stays productive without constant supervision, and is always looking for ways to improve and contribute.
- Experience with ERP, Customer Portals, Oracle, Excel, Salesforce and integrated reporting systems.
- Advanced spoken and written English: Confident communication skills in both speaking and writing, with the ability to interact professionally with customers and team members.
WE VALUE
- Significant experience applying best practices in Customer & Product Support.
- Excellent organization skills.
- An ability to work as a team player
WHAT'S IN IT FOR YOU
• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.
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Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.