AI Product Manager - Payment Authentication And Digital Identity

Location: Mexico City,Mexico City,Mexico

Trusting Social is the leading Payment Authentication & Digital Identity service provider for the Banking & Financial sector in Mexico, Vietnam, Indonesia, Philippines, and India, boasting over 30 existing clients, including banks, financial companies, and e-wallets. Our TrustVision solutions empower clients to onboard customers digitally anytime and anywhere, detect fraud, and enable secure transactions using advanced facial recognition and AI models.

How you will make an impact in this role

As an AI Product Manager in Payment Authentication & Digital Identity at Trusting Social, you will have the ultimate responsibility for decision-making and prioritization to drive product strategy, roadmap, and development, addressing identity trust in the financial sector in Trusting Social’s markets. 

You will operate to deliver world-class Payment Authentication & Digital Identity solutions. You will play a key role in ideating and co-creating new features that uniquely meet the needs of Trusting Social's clients & market. You will continue not only enhancing our cutting-edge technologies to prevent the latest fraud trends (deep fake faces, face swaps, transactional frauds, etc.) while assuring the best user experience but also expanding our market-leading solutions region-wise.

If you're genuinely passionate about building world-class Payment Authentication & Digital Identity Products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.

Responsibilities

• Own MX-market discovery. Run continuous interviews, data dives, and competitor teardowns to spot gaps and turn them into differentiated features for Mexico banks and fintechs.
• Drive Mexico-specific differentiation. Continually research MX user behaviour, fraud patterns, and regulatory changes to surface feature ideas that set TrustVision apart in the local market. Continually scan fraud trends to propose counter-measures (e.g., deep-fake detection).
• Translate insight into the roadmap. Write crisp PRDs, prioritise MX-specific items, and work with VN-based engineering/design teams to deliver on time. Define success metrics; deep-dive anomalies with DS/Analytics.
• Act as pre-sales and customer-success partner. Join key prospect calls and RFPs to translate technical capabilities into business value and influence deal outcomes.
• Leverage industry network. Maintain close ties with Risk/Fraud leads inside Mexico institutions to capture early signals on regulations, fraud vectors, and tech constraints.
• Map stakeholder dynamics. Understand decision chains within MX banks/fintechs so you can unblock pilots, secure test data, and speed up roll-outs.
• Partner for lifecycle success. Collaborate with Customer Success and Solutions Engineering (pre- & post-sale) to validate problem–solution fit, measure feature impact, and iterate quickly—without owning quota.
• Champion data-driven product health. Define KPIs, monitor dashboards, and trigger deep-dives when performance drifts.
• Contribute to product culture. Share MX insights, best practices, and retrospective learnings with cross-country PM peers.

Requirements

Must have 

• 6+ years of Product Manager/Owner experience
• Experience in SaaS/B2B product development 
• Exceptional problem-solving skills under pressure (candidates who come from internal/external management consulting or similar, or candidates with Technical background - a degree in Computer Science, Engineering, or a related field - are strongly welcome. You don't need to know how to write any codes, you need to understand the product from a technical standpoint only)
• Ability to collect and analyze data from various sources, identify key insights, spot product opportunities, and inform product decisions
• Willingness to roll up your sleeves and do whatever it takes to help your team win
• Ability to maintain a keen attention to detail, multitask, and work well under pressure; zoom in and out on a problem
• Good interpersonal skills, teamwork spirit, hardworking with enthusiastic attitudes
• Strong learning capability and self-motivation to acquire new knowledge
• Extreme ownership, love the products and do whatever it takes to make the products standout

Preferred  

• 8+ years of experience
• Proven track record in Product Management 
• Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.
• Knowledge of AI/Machine Learning topics
• Experience in managing KYC process or fraud risk management for customer onboarding
• An MBA degree would be a plus.

Excellent candidates

• Passionate about solving complex and large-scale/world-class problems, finding joy in crafting solutions that impact millions of lives or transform the world.
• Excellent in problem-solving, solving problems in a well-structured, data-backed, and deeply analytical manner, combined with a touch of creativity.
• Strong track records of products attest to their effectiveness in creating meaningful impacts and addressing the intended challenges.
• Extreme ownership is without a doubt, working for the love of it, leading the team to help millions of lives.

What We Offer

Join our vibrant team and enjoy:

• Competitive compensation, including 13th-month salary and performance bonuses.
• Comprehensive health care for you and your dependents.
• Generous leave policies and flexible work hours.
• Convenient District 1 office location (next to a future metro station).
• Onsite lunch with multiple options.
• Grab for work allowance and fully equipped workstations.
• Fun team-building activities, sponsored sports clubs, and Thursday happy hours.
• Unlimited free coffee, tea, snacks, and fruit.
• A chance to make a profound social impact by democratizing credit access in emerging markets.

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, we invite you to be part of our rockstar team!

For more information about us, please visit our website: https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s