Accounts Receivable Specialist

We are looking for a self-driven and competent Accounts Receivable/ Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed or outstanding payments and negotiate contract settlements.

Duties and Responsibilities

• Monitor portfolio of accounts daily
• Identify outstanding account receivables.
• Investigate historical data for debts and bills.
• Take actions to encourage timely payments.
• Process payments, credits, and refunds
• Research and respond to customer inquiries regarding billing related issues.
• Reconciling accounts for billing and cash application
• Resolve customer credit issues.
• Contact customers (Via phone and email) with overdue balances and collect payment.
• Negotiate payment plans, within approved guidelines.
• Update account status records and keep up to date accurate notes on customer records.
• Prepare and present reports on collection activities and progress.
• Contact customers with declined credit cards
• Respond to ACH Chargebacks withing allotted time from the bank.
• Answer incoming phone calls and respond to voicemails in a timely manner.
• Respond to internal requests.
• Manage email inboxes daily. (Personal and group email inboxes)
• Help customers navigate through the cancellation process to settle their contract balance.
• Reviewing accounts that have filed for bankruptcy.
• Working with a 3rd party collections agency and submitting delinquent accounts
• Escalate issues which need additional review.
• Other projects and tasks as assigned.

You’ll thrive in this role if you have:

• At least 2-3 years’ experience in Collections and Accounts Receivable.
• Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Exceptional attention to detail and problem-solving skills.
• Exceptional integrity, honesty, and trustworthiness.
• Excellent ability to successfully interface with clients and handle multiple priorities concurrently.
• Able to work in a fast-paced, continuously evolving environment.
• Critical thinking skills
• Self-motivated.
• High capacity to learn and adapt.